Make My Trip — E-tickets for international flights issued in wrong names

Address: Vadodara, Gujarat

With reference of subjected booking ID NL[protected] we would like to escalate the issue of wrong name in the e-tickets under the purchased tour package. As we are the first time traveller and were seeking the assistance from Make My Trip team for our tour package. We faced the worst experience during our communication from Make My Trip in below points: • Firstly, we were advised to fill a form online to initiate the formalities and adhoc payment for the related package. We did accordingly and never put any other details rather than our names. • Secondly, we never received any communication to submit our passport copies to issue air tickets to fulfil IATA requirements to issue an international air tickets which is mandatory as per our communication with the local office of Make my trip. • Your team was not at all supporting in any manner when a first time customer is asking for an assistance. We had a lot of telecommunication with your team mates and the answers were neither satisfactory nor assisting to get solutions. • The E-tickets were booked just on the names given. No details such as the age, passport number, expiry and issuing dates on passport were asked from us. • When we asked to help us to change the name as per the passport, we were asked to pay a cancellation charge of 80% of the ticket and then book a new ticket for the same. We were also not intimated about the flights cancellation charges. * Make my Trip online people say that it is not mandatory for them and they dont require any passport details from any customers to book their international tickets., though their local office people said that no international tickets can be booked without passport details. We have paid Rs. 32000/- for booking a tour for 3 people. Now this MMT people are not responding to our complaints and they blaming us that we had given this names and hence they booked the tickets. My question is why our passport details were not taken before booking the tickets. Its because of their mistake that our names has error on the tickets. Would request to help us with this issue.