[Resolved]  Make My Trip — Excess paid to make my trip not refunding

Address: Gurgaon, Haryana
Website: www.makemytrip.com

Dear sir/madam.
I am pankaj sinha, a loyal customer of makemytrip since 4years.
This time i am facing a problem of the refund, as i have paid 80000/-extra amount to mmt, because since last moment some deposited cq was not cleared of my group of 15 person for thailand trip on 29th june to 3rd of july. Ms vandana from pune mmt has called me and said that you can pay the final amount and take the vouchers for journey, and if cqs cleared then will refund back at earliest.
I am contacting the pune team including madhur, allwyn, vandana but my work of refund is not happening since 10 days or more.

Moreover while going through the pass book and icici bank, it is clear that our cq was cleared before our journey but the account dept has not informed to pune mmt team, now after clearance and my proof of clearance by passbook and transaction id shows that payment are in the mmt.. Transaction id — s25189695

Hence my request to you that pl revert back and settle my account.
Attachment —
1) communication happen with pune team.
2) bank passbook
3) deposit slip and transaction id
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Aug 6, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Mr Sinha,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

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