[Resolved]  Make My Trip — Incorrect Refund because of internal process delays

Address: 122016

Website: www.makemytrip.com

1st Compliant - Booking ID : NP[protected] Planned Travel dates : 19 to 21 Dec'15 Reservations done by myself on 27th Nov'15 via website : Returns flights + Hotel accommodation for 5 Adults and 1 Children. Price charged to me : Rs 1, 00950. Reservation cancelled by myself on the 28th Nov'15 because of my leave application got cancelled. Refund amount information shared to so far via sms to my cell phone and on emails are no where near the total cost charged to me and there is a very bid difference . I am waiting for more updates from MMT regarding my total refund amount.I have raised a complaint with reference[protected] I understand that flight cancellation penalty has to be paid by me. But Hotel cancellation is totally free and confirmed by customer support of MMT. 2nd Compliant --- I had called up MMT customer care on the 28th morning around 10.45 am and asked them to tell me the penalty amount for cancellation of flight tickets. They didn't respond till late evening and that too I had too call back thrice. I have the customer support executive names. I was promised that I will receive a call from their supervisor. But no body from MMT bothered to call me till late evening. Finally I called up again was told that I would be fined a penalty of around 22000. I am sure this amount would have been lesser if MMT had responded to me early in the morning just after my call. Why should I pay for the increase in the penalty fine because of any delays which MMT faces internally from a flight department. I want to know why I am being charged for this delay. Will share the information to all here once I get any updates from MMT. DTNaidu.