Make My Trip — No refund of money yet - lied several times and also write mail with false commitments

Address: Gurgaon, Haryana, 122016
Website: www.makemytrip.com

Booking ID NH[protected]. Dated 23/24 th Oct 2015

MMT confirmed my booking at Hotel Riveredge Paradise Resort for Rs 4750/- for one day. But later they did not confirm the same. Rs 4750 was paid to them.

They asked me to call up the owner of the resort and book myself. they also provided me his no. I did the same and got the booking confirmed.

MMT sent me mail saying the amount paid to them will be refunded and the EXTRA amount that would be piad at Hotel will also be refunded which was Rs 2750/- . ( total bill was 7500/- )

Now there is absolutely no response from Make my trip for the refund . They are cheating people with FALSE commitments and misguiding everyone .

DO NOT EVER BOOK by MMT .

They are cheaters and non trust worthy. Mr Nikunj Toliya had sent me mail stating the same but never fulfilled the refund promise. Just imagine - they cheat by mail too - in WRITING !!

Such companies should be closed immediately ...

Regards,
Prashant
[protected]
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MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear pbadagi

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear pbadagi

In reference to your complaint, we have validated your case at our end and found that our concerned team was handling you case and initially refund of Inr 4750/- has been processed on 24-Oct-15 and the further refund of Inr 2750/- has been initiated from our end on 10-Nov-15. The same should reflect in your account as per your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care

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