Make My Trip — Non refund of booking amount & refusal of airlines to board on mmt issued ticket

Address: New Delhi, Delhi, 110075
Website: www.makemytrip.com

Ref: NF[protected]
Make my Trip have cancelled 3 all 3 tickets against a request for one ticket cancellation i.e of my son who had an exam and could not travel on prebooked ticket . On 12th Dec, My wife & daughter reached with Valid PNR bur Air aia informed that MMT had cancelled all the 3 tickets after repeated call to both MMT & AirAsia, they were turned back from Airport. After talking infinite no of times and inspite of MMT's promise to resolve within 2 days, MMTfailed to resolve the issue even after 2 months . Refund & compensation promised earlier were never discussed & my repeated calls met with same fate.Therefore, I request for your intervention .
I had to arrange ticket at the last minute for them, disrupting all our plan . ant detailsma like our subsequent travel, noting of Asia Asia person at the airport Etc are with us along with several response of MMT call centre promising to settle the issue within 2 days .
All relev
regards
sukanta Bhattacharjee
Indian oil Corporation Ltd, Bongaigoan Refinery
[protected]@indianoil.in
[protected]@gmail.com
[protected]
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MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear Sukantab

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
After 12th of dec, its March now, makemy trip is investigating it . Its a straight forward case where you have cancelled all the 3 tickets when request for cancellation for one done a week back of 12 th dec . SOS from T3 failed to get any response from you or you extended any help to arrange travel in any other day, leaving us high & dry. I have to arrange ticket on my own 3 days lster.

Since then your company is playing with time and so far none of the refund was psid, forget about compensation and loss inficted on me by the derailment of my programme . If this is the state of affairs, and looking at the spate of complaints against MMT, i think regulatory authrity need to be alerted to prevent this kind of harrasment to travelling public who book online assuming MMT is a reliable online company .

Sukanta bhattacharjee
Ioc

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