[Resolved]  Make My Trip — Non refund of the ticket amount for the senior citizens

Address: New Delhi, Delhi, 122009

Website: makemytrip.com

I had booked a ticket from mumbai central to new delhi station on may 7'2016 for the date of journey on may 11 '2016 by mumbai rajdhani express (Pnr number - [protected]). The tickets were booked for the 3 passengers and only 1 passenger's ticket was confirmed and remaining 2 passengers named mr. Arvind mehta and meena mehta aged 62 years were unconfirmed and since it was rajdhani they were not allowed to board the train. Since the tickets were not confirmed and they were not allowed to board the train the ticket automatically gets cancelled. I have been calling up make my trip repeatedly and asking for the refund they have been behaving in a very unsystematic and rude way. They are not willing to provide me my refund of the ticket amount and all i am getting are very unsatisfactory excuses and are just not willing to take up my complaint.
They are not speaking properly with my father and in-spite of informing them at least 2 hours before the departure of the train they are just shrugging their responsibility. Their executives by the name of rachit and a few others have behaved very un-courteously and in a very impolite way. Kindly take the due action as both the passengers were senior citizens and they have been harassed beyond their tolerance as they were not allowed to board the train and the whole night they had to spend on the station looking for an alternative to travel back to delhi and nobody is ready to listen to our problem and are extremely non understanding about the problems that were faced by the senior passengers.
We had informed irctc also and everyone is shrugging their responsibilities and they are putting the blames on each other. The way they have been dealing with the problem has been in a very inhuman and unsystematic way.
I hereby request you to take appropriate action and get us our refund back as the passengers were not allowed to board the train because of being wait listed in the passenger’s chart. Since it was an e ticket it got cancelled automatically. Please look into the matter since it pertains to the harassment of the senior citizens and mental torture of both the passengers.