Make My Trip — Not satisfactory with south package 11-20 jun 16 with make my trip

Address: 122001

Website: www.makemytrip.com

Hi mannu,
Regarding south package finalized, i have completed my trip and sharing the experience:


Regarding cab driver timing : it was mentioned in itenary provided by mmt that cab would be available from 6 am to 10 pm but driver informed that their timings are 9 am to 6 pm. Why there is disconnect between itenary provided to customer and agreement between mmt and vision holidays coimbatore for arranging cab facility to customer. This has created dissatisfaction and there is no transparency regarding what has been informed for happen and actually what has happened? It is clear case of cheating.

Regarding resolution of customer queries during package trip : mmt has not provided dedicated number to us and i have been trying from day 1 regarding cab facility dissatisfaction to mmt and i have discussed my problem to 5-6 persons but no body has reverted to me for continuous 3 days. Person who is on trip and found such problems and even then takes 3 days for no resolution from mmt - think how this created dissatifaction when we have paid all money and we are now helpless.

Regarding cab driver : cab driver has not guided us properly and even then there has been difference between the itenary list available with them and itenary list provided to us. Why there is no transparency as we have paid inr 55000 to mmt for all the itenary but many spots has not been covered because of the following:

1. Cab driver has not same itenary spots to be covered as was provided to us - no transparency and cheating.
2. Cab driver has not guided us how much time to be spent at each place and we are under impression that all spots would be covered and due to this we are not able to cover below places :
* namdroling nyingmath monestery at mysore
* avalance valley at ooty
* mukerti national park at ooty
* bear shola falls at kodaikanal
* kodaikanal solar observatory at kodaikanal
* water bird sanctuary at rameshwaram
* sea world acquarium at rameshwaram
* thirumalai nayakar mahal at madurai
* koodal azhagar temple at madurai
* thirupparamkunram murugan temple at madurai


Cab driver has not behaved properly and some times they indirectly showed money minded nature and which ultimately created hot talks with driver and interestingly mmt has not provided dedicated number for giving at once resolution.

We are not bound to provide lunch / dinner to cab driver and when at two times we have paid for lunch & tea for driver as per our wish, driver behaved properly but at iiird time, we have not paid for driver lunch, then driver becomes rude & this affects the atmosphere.

Due to this i have got changed cab driver from mr maniverman to mr sai on 15th june.

Regarding hotels arrangement by mmt : hotels arranged at mysore, ooty, kodaikanal was very poor as there was foul smell, carpets / bed sheets / towels provided was very dirty, spiiders coming in ooty and infact i had got changed the hotel in ooty from la flora amberley resort to hotel lake view on 14th june due to very bad experience after continuous phone chat with mmt for 89 minutes & 27 seconds from 10.16 pm to 11.46 pm on[protected] think person going outside, how he felt when he is struggling for getting resolution in mid-night. I had to spent in mysore due to mmt has not provided any resolution for continuous 3 days.In kodaikanal, i have not been provided other hotel in-spite of discussion.


Why this is happening to customer who has paid all money in advance and now left at mercy of god?

If mmt deals in tourism package services, then it has to provide good service other wise this may affect its image very badly in the customer minds in-spite of taking all money in advance.

Mmt has not called us taking initiative that how customer feels during package - whether any problems is facing - infact mmt should call customer in advance and ask whether any problem is facing and should provide dedicated number for immediate resolution.

That's all.

Regards
Vinod maloo