Make My Trip/state Bank Of India — Booking of ticket

Website: Make my trip.com and SBI

On dated 23/7/16 while booking ticket due to late receiving of otp through netbanking after submitting the otp session expired came on comp. Screen and screendid not show tickets booked as it happens. It never shows ticket booked and for all these cases always the amount if debited, automatically gets credited into the account. Session expired means txn did not take place. On complaining the said merchant said the tickets got booked and i did not travel. There were three tickets to be booked and at the next instant i got those tickets booked through the original site of the same airline and travelled. If at all ticket gets booked screen should not show session expired. Whenever session expired comes screen never shows ticket booked that is transaction could not take place. It seems there is a nexus between you and the bank to cheat customer or there is a failure in your system for which a customer is made victim. If money is not credited to me i would raise the issue in all possible social sites to make everyone awere of the happenings and your conspiracy. Print media would also be not left out. If transaction takes place even after session expiry means there is definitely a security breach in the system or a nexus between merchant and sbi to cheat customer.