[Resolved]  Makemy Trip Travel Agency — Refund for booking id nf[protected] not yet credited to account even after 45 days

Address: Gurgaon, Haryana

Website: www.makemytrip.com

I had book flight ticket from patna to pune via delhi on 5th oct.Date of journey was 8th Dec'2015.Same day i had to cancel the ticket, after cancellation i got a mail from MMT that they have received the request for cancellation for booking ID NF[protected] & the refund will be processed in 5 working days.But the refund was not made .
so i called & mailed them on 22nd oct for the issue, to which they replied that there was some processing end from their end & the amount will be refunded by 28th oct.But still no progress.
After so many follow up & mail, on 9th nov they replied that the ticket for DELHI to PUNE sector is not yet cancelled .So it is your fault .They asked me to cancel the ticket first and then the refund for both PATNA-DELHI & DELHI-PUNE will be done.
I did as per them & cancelled the ticket on 9th nov.
On 10th i got a call from MMT Representative that both the ticket is cancelled and i will be getting the refund in next 3 days.
Still no progess was there.
On 16th nov, got a mail from them that the refund process is delayed and i will be getting the refund by 19th nov.

And now 19th nov also over.
I escalated the problem to step 3 on their website but every time they reverse it to step 2 such that the issue should not reach to management.
I really feel like shouting at them and using bad words on them .

After following up for 45 days, i feel like helpless and there is no support from MMT at all.
They are just cheaters and have worst customer support.I Dont even know if i will get my money back or not.

Regards,
AMIT KUMAR