| Address: Pune, Maharashtra |
Surprise to know, that even after raising a complaint request and multiple discussions with multiple executives, the issue/concerns was never resolved. Above all, Mumba Airport drop from Pune was never managed despite regular mails and calls. On the very last day i called atleat 3-4 times and at the last cut-off time (18:35) of my travel to airport, I was told to manage the transport/cab on my own. This was very bad, frustrating and disappointing experience I and may family had to face. My family was completely shattered and feared as it was an international trip and how makemytrip left us nowhere kind of situtations. I had written multiple mails and calls to your executives. Some of the names and details are as belows a.) Vinay Singh - Travel Expert who helped in booking the holidays Emails (30+), International Calls (3) b.) Amandeep Singh2 - Call Center Executive Emails (4), Calls (2) c.) Sunil Kumar - Handling Service Request Emails (2) d.) Mandeep Singh (3347) - Call Center Executive Calls (3) Numer of times Customer has tried:8 Was this information helpful? | 
At the outset, we apologize for the delay in response and inconvenience caused to you regarding refund.
We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices.
With reference to your telephonic conversation with our concern team, you are required to send us invoice so that we can make arrangement for refund accordingly. We will wait for your revert.
All your patience and co-operation is highly appreciated.
Assuring you best of our services.
Team-MakeMyTrip Care