[Resolved]  MakeMyTrip.com — Air ticket booking refund not credited despite several follow up

Address: Mumbai City, Maharashtra

I've booked Air ticket for Mumbai- Delhi - Kabul route through Makemytrip.com on 19th january 2015 & paid INR 21, 097 (Booking ID NN[protected]. The payment was made through Bank Of India (Payment reference No.[protected]. However, I've never received any e-tickets from them. On further enquiry, it is informed by Makemytrip team that they could able to book only Mumbai - Delhi route through GoAIR & had not received PNR from Safi Airways for Delhi-Kabul Route. On rigorous pursuasion, makemytrip team agreed to refund me full amount of INR 21, 097/-. On 6th February 2015, I've received an amount of INR 5, 016/- only. Thereafter, I've raised complaint to them through their website complaint mechanism & followed up the matter several times. But, there was no result. Then, I've also escalated the matter to their Management for refund of balance amount of INR 16, 081/-. So far till date, I've not receive the balance refund amount of INR 16, 081/-.