[Resolved]  MakeMyTrip.com — Booking Failed and money deducted and No Refund Till now

Address: Pune, Maharashtra, 411014

Website: www.makemytrip.com

BookingId : NF[protected] I was trying to book flight ticket on 27th Oct 2015 for Pune to Kochi (11th Dec 2015) and Kochi to Pune (15th Dec 2015). My booking is failed because of some technical glitch from make my trip end but they still debited my credit card of amount (Rs 56088) and sent me an Booking unconfirmed email. I called customer care and they told me the i will get my full refund in (5+3) days. I just checked refund status after few days and found that nothing is happening and booking status shows booing cancelled. i called make my trip customer care after 5 days and i have been told that it will take 3 more days for the refund. i called after 3 days again and found that no progress. Customer care guy escalated the issue this time and ask me to wait for 5 more days to get the refund. I again tried after 3 days to check status and found the no progress and again escalated the issue and ask me wait for 5 more days. And this story continues till today (14th Nov 2015). I called make my trip customer care today again to check status and got the same reply that "Escalating the issue and you will get the refund in Next 5 days". I told customer care executive that same story is continuing from last couple of days. I also asked them to transfer the call to your senior and who can resolve this issue but customer care executive says you will get the same answer from my senior as well. I really don't understand for this straight forward case they are taking so much of time. Or this is the standard practice of their refund. Make my trip email. This is to inform you that due to some technical error at the airline’s end, we are unable to issue your ticket for sector Failed BLR-COK at this moment. We apologize for the inconvenience caused to you. We will be processing the refund for airline tickets. Kindly revert so that we can process the refund.