[Resolved]  MakeMyTrip.com — Cancel the booking and not given the refund

Address: Faridabad, Haryana, 121005

[protected]BOOKING ID-IN1508B4S314375 I Have booked a trip for Manali by Volvo by booking amount INR 14281. For 08-10-15, due to some circumstances (Medical emergencies) . i cancelled my booking[protected], also mailed all medical documents. we said that we want booking refund, they denied, then we request for change the name so that we can send any other person, again that denied. then we said its ok we don't want money. pls postponed the trip for next year, again they denied., they can't do anything - I have never seen this type of Trip Adviser .make my trip brand is so pathetic, Talking about the customer care -- they don't have etiquette to talk with customer. this is very ridicules pathetic service. 3rd class brand 3rd class service, 3rd class customer care... pls friends - i suggest you don't go with make my trip.. they know only how to make fool the others. customer care no.[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear sandeep makhija

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear Mr. Sandeep makhija,

Greetings from Make My Trip !!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have checked and found that medical emergencies such as Pregnancy/abortion cases not fall under our policy, hence we apologize as we will not be able to honour this case.


We thank for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8092
    Pending
    0
    Resolved
    3071
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information