MakeMyTrip.com — Cancellation refund delayed for 2 months

Address: Bangalore, Karnataka

I booked a flight with makemytrip (booking reference # NF[protected]. The booking was cancelled on 13th Jan’15 It’s been 2 months now and I haven’t received the refund though the website says that the expected refund date is 16th Jan’15!! Additionally the below message is displayed online: Refund amount of INR 10564 for MakeMyTrip Booking ID NF[protected] has been submitted to the bank for processing and waiting for their acknowledgement. Refund would be processed in 1 working day if cancellation was done online else may take up to 2 working days if done via our call center. I have checked with my bank and no amount has been credited back. In the past 2 months, I have called the customer call center at least 15 times and each time I get connected after a wait time of not less than 20 minutes!!! After the long wait time, mostly your systems are down and you can’t extract any information so you ask to call back again or the call mysteriously gets disconnected. I have requested for call back when the systems are down – the request is registered but till date I haven’t received any call back. I have even saved two call-center executive details – Bhoomika Arora and Amit. They provided me with their direct extensions for an update and even gave me a confirmation that the money will be refunded within a week of talking to them – nothing moves even after that. When the refund didn’t come and I tried calling them directly – the message that comes is that the given extension number doesn’t exist!! I am told that the payments are getting delayed because of spice jets cancellations and refunds – but I didn’t book a spice jet flight. Mine was an indigo airline booking.