MakeMyTrip.com — Cancelled confirmed booking without informing

Address: 581326

Website: www.makemytrip.com

We are two families travelling from Bangalore on 26th Dec and planned accordingly and booked all the hotels according to the plan. We booked 1 cottage and 1 delux room in Patang Beach Resort for Gokarna for 31st Dec and it was confirmed booking. I have called up continuously for two days for confirming the same as the date is a cruical one and it is difficult to find a hotel at that time. I got the confirmation mail saying the booking is confirmed. Now today after 5 days I happen to check the status as i requested for change of the guest name of the delux room. None of the request was taken and infact got a shocked after seeing status as waitlisted. It was not intimated to us nor even called and informed. Should this happen on the date of travelling what would you do. This is a very irresponsible behaviour by makemytrip and i wont dare to book any rooms or flight from this site anymore. I called up today at night to know the reason and the customer care hung up the call without giving any explanation.