[Resolved]  MakeMyTrip.com — Cancelled Ticket Refund Not Received

I have cancelled my Ticket for the Trip ID: UN[protected] in MakeMyTrip.com travel site.I got the confirmation from MakeMyTrip customer care agent that I will be getting refund of 526$. I have cancelled my ticket on feb 2nd 2105. They told 10 business days. After 15 business days i did not get my refund back. After that when ever i am calling, customer care team tells me within 24 hours everyday. When i called Tuesday, they told me they did not get refund from airline company and wait for 24 hours. When i called again Wednesday same reply and wait for 24 hours. Again called on Thursday, they told me that Makemy Trip received refund from Airlines account team is working on the refund i will get it in 24 hours. Till Saturday, i did not received hr refund. So i called again and they told that they did not receive the refund from airline company and wait for 24 hours. They do not have the consistency on their reply as well. Please help to get my refund back from MakeMyTrip. They are fooling me.
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Aug 7, 2021
Complaint marked as Resolved 
 
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I have cancelled my Ticket for the Trip ID: UN[protected] in MakeMyTrip.com travel site.I got the confirmation from MakeMyTrip customer care agent that I will be getting refund of 526$. I have cancelled my ticket on feb 2nd 2105. They told 10 business days. After 15 business days i did not get my refund back. After that when ever i am calling, customer care team tells me within 24 hours everyday. When i called Tuesday, they told me they did not get refund from airline company and wait for 24 hours. When i called again Wednesday same reply and wait for 24 hours. Again called on Thursday, they told me that Makemy Trip received refund from Airlines account team is working on the refund i will get it in 24 hours. Till Saturday, i did not received hr refund. So i called again and they told that they did not receive the refund from airline company and wait for 24 hours. They do not have the consistency on their reply as well. Please help to get my refund back from MakeMyTrip. They are fooling me.
Dear dildin,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for USD 526 has been initiated from our end on 22-Feb-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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