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+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note we have validated your booking and found that the terms & conditions which we have advised you states that:
“10% of Package Cost or INR 10000 whichever is higher at date of booking”
This means that if you raise the cancellation on the same date of booking only then 10% of Package Cost or INR 10000 whichever is higher would have been charged as a deduction. Now in your case as you have raised cancellation on 13th November hence ideally you are not eligible for any refund on your booking at all. Now as a one time exception we have initiated a refund for INR 55700/-, hence now as per terms and conditions advised earlier no refund would be possible on your booking now.
Would request you to kindly refer the terms & conditions details once again for more clarity.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care