MakeMyTrip.com — Duplicate booking and received no response yet

Parv Batra

from Mumbai, Maharashtra

Nov 21, 2015

Address: 201301

Website: www.makemytrip.com

While booking my ticket on MMT through my mobile, after giving the credit card details i got the message "sorry for the inconvenience, your payment could not be fulfilled successfully". So thereafter I went and made my booking again. To my surprise I have now got confirmation of both the bookings on my email. The booking ID of ticket booked through my moblie is NF[protected] and NF[protected] I request you to kindly cancel the ticket NF[protected] and refund the entire amount to my credit card a/c, since the error is from your end and through your app." My Email id is [protected]@gmail.com . My registered mobile number is [protected].

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Comments

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 27, 2015

Verified Support

Dear Parv Batra

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 30, 2015

Verified Support

Dear Parv Batra,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have refunded INR 8907/- on your booking id NF[protected] as same would be reflected in your account as per your bank processing cycle.

We thank you for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care