[Resolved] MakeMyTrip.com — Hotel booking reimbursement

ejchac

Feb 29, 2016

Address: Gurgaon, Haryana, 122016

Website: makemytrip.com

Travel Booking ID:IN1601B8S119393
Hotel Booking ID:NH[protected]
My Flight booking ID:IN1601B8S119393 for a ticket New York-Cochin-New York on Feb 9 2016 was cancelled because Makemytrip did not pay for the ticket in time. I had paid the ticket money fully on Jan 13, 2016. Initially I got PNR and saw the seats assigned. But on the day of my travel, when I tried to check in online, TO MY GREAT SURPRISE, I realized that my PNR exist any more. Makemytrip did not pay the airlines in time. So airlines cancelled the ticket. AS I did not have a ticket to travel to Dubai, I wanted to cancel my hotel Booking ID:NH[protected] and reimburse my payment.
Makemytrip is denying to reimburse my hotel booking.
Makenytrip is the link to resolve the issue.
Thank you
Jacob Chacko

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Aug 9, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Mar 19, 2016

Verified Support

Dear ejchac

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned department and post validation we have initiated full refund of Inr 17947/- from our end on 16-Mar-16 towards the original form of payment i.e. in your Federal Bank account. The same should be reflecting in your account as per your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care