MakeMyTrip.com — Money deducted for failed transaction, never refunded

Address: 560103

Website: makemytrip.com

[protected]@gmail.com on makemytrip i have tried to book a ticket on 7th october for the spicjet flight for 26 Oct, 08:15 hrs Mumbai (BOM) to 26 Oct, 10:10 hrs Bangalore (BLR) first time booking failed at 3:20 PM on 7th october for this booking wallet balance deducted + Rs 4102 deducted from andhra bank account (screen shot of the statement attached) wallet balance credited back and but not the bank amount 2nd Time: booking succesful at 3:43 PM for the same sector wallet balance deducted+ 4102 amount deducted from my State bank debit card ending with 6473 (bank account statement attached) i have sent several emails to the makemytrip team but they are saying booking was successful (it was successful second time only), i am not getting any proper reply from makemytrip i have also requested to check the payment with payment processor if they have received it or else please provide me the payment processor name so that i can contact them no satisfactory reply till now