Address: 122016 | Website: makemytrip.com |
Hi,
I attempted to book a spicejet flight on 27th October 15 where I used Rs.1700/- from makemytrip wallet and the remaining balance i.e. Rs.4136/- was paid using my SBI Credit card.(Transaction id is given in subject line)
The transaction failed and the funds are not refunded neither in my wallet(Rs.1700) nor in my SBI crebit card(Rs.4136).
I had received a message saying money will be refunded in 3 working days. Was this information helpful? |
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
This is in reference to your complaint and as per our discussion, we have validated your case at our end and found that your total amount of Inr 5836/-was debited on 27-Oct-15 but the booking was not confirmed with us. Please be informed that we will initiated the refund of Inr 1700/- in your Wallet account and balance refund of Inr 4136/- in your bank account by tomorrow i.e. on 21-Nov-15 and same should reflect in your account account within 2-3 working days as per your bank processing cycle.
Assuring you best of our services.
Team-MakeMyTrip Care