Address: Gurgaon, Haryana |
This is regarding the MakeMyTrip Booking ID -
NH[protected], booked on 13/08/14, for
staying on 15th and 16th Aug 14 at Hotel Teg Royal,
Amritsar. This is very sore and unacceptable experience for me with makemytrip
and I regret to say that this is not the first time, previously too we got
stuck into same situation due to your unreliable service.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
I want to let you
know the briefing of this journey:
·
Got confirmation on same day of booking i.e. 13th Aug 14 that booking is
confirmed and no need to contact hotel or makemytrip
·
On 14th Aug 14, got a call from make my trip that the type of
room I have booked in the hotel is not available so they will upgrade my room
type in the same hotel and will confirm. However they didn't confirmed till
evening.
Even I told the executive that we can
cancel the reservation if hotel is not confirmed as we required this hotel only
as we have already booked one more room in same hotel for my other family
members. But It was the executive words that ‘Sir, don’t worry you will
definitely get the room in same hotel’.
·
n number of times I
have called make my trip till 15th Aug (my check-in day in hotel),
but every time the response was they will get back to us with in 15 minutes but
till last moment not received a single call from your end.
·
At last moment when we
have to check in for Hotel i.e. on 15/08/14 around 11:30a.m. on our call, make
my trip executive told us that no room is available in either hotel teg royal or
in any other hotel, and the one they found is 'Hotel City Castle' which as per your executive is much better, more
expensive and near to Teg royal, which
actually is not and a very false assistance from you people. So due to this last minute information from
your exec, they have left no option for me than to show my consent for City
Castle.
·
But after reaching Amritsar, I found out that it is quite far from Hotel
Teg royal and a two star hotel with very bad rating. Totally fallacious information
provided by makemytrip.
So we decided to avoid that hotel and somehow managed to stay in Teg
royal.
So I requested
Makemytrip for refund for my Booking ID -
NH[protected], but they denied.
After
this traumatic experience, I have decided never to use Makemytrip
Finally, the dismay
we bear both mentally and monetarily due to your misguidance
we need our money refund with compensation. Was this information helpful? |
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care