MakeMyTrip.com — Non refund of excess payment of same booking

Mehtab,ann

from Delhi, Delhi

Nov 19, 2015

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: makemytrip.com

I had done booking of two flight tickets on 11th nov . Booking I'd is NF[protected] for amount of 7528 . But when I saw my credit card statement, I was charged twice for the same booking . For the same passengers, on the same flight on the same day another I'd was created, NF[protected] . At the website of make my trip, this I'd is showing as unsuccessful . But payment for the same amount was deducted at the same time as the first payment . I have written repeatedly for past week to the mail I'd provided by company but I have received no revert . Request your assistance in getting my refund on priority .

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 20, 2015

Verified Support

Dear Mehtab, ann

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with the concerned team and found that on 11-Nov-15 your amount of Inr 7528/- was charged twice. One amount for a confirmed booking -NF[protected] and other amount for failed booking - NF[protected]. Now, please be advised that refund of failed id has been initiated from our end today i.e. on 20-Oct-15 with refund reference number# [protected] and same should reflect in your account as per your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care