MakeMyTrip.com — Overcharging for return air ticket

Address: New Delhi, Delhi, 110076
Website: MakeMyTrip.com

I have used recently launched makemytrip app on mobile. Tried booking return ticket Del- Kochi-Del for March 2016. It was showing total amount of Rs. 24, 000/- only and when I went ahead with the booking on the Makemytrip App and entered my credit card detail it suddenly appeared Rs. 53, 000/- and before I could terminate the transaction, it completed the transaction. (NF[protected] I have lodged complain with MakeMyTrip.com stating my experience o[censored]sing the app, which lead to confusion and hence overcharging. After a week and standard reply came from company stating "Our software was fine and we can't help you". Please note, this company has done similar thing (deduction of money in the name of service charge and not passing the same amount to Air Asia) during June 2015 and kept on insisting that they have passed the amount to airline and it was airline's fault. On confronting they further said, it was software's mistake and in the mean time they have provided me THREE Different INVOICES for the same transaction. After lot of confusion, I got my refund. I strongly believe, they are UNFAIR in their dealing with customers. I need refund and they need to learn a lesson for doing such mischievous act.
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Dear PravinKumarjha

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear Team-Makemytrip Care,

Do you care to revert on the issue?

Regards,
Pravin

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