[Resolved]  MakeMyTrip.com — Regarding fraudulent cash back offer (Mmtapp500)

Address: Gurgaon, Haryana

I had booked Air ticket from MakeMyTrip.com via Makemytrip App from Android phone.
As per the Offer I was supposed to get a CashBack of Rs 500 (Coupon Code : MMTAPP500).
But I didn't received any CashBack, Neither they are able to justify that why I am not eligible for cashback.

Offer Page : http://www.desidime.com/forums/hot-deals-online/topics/get-rs-500-off-on-one-way...

When I noticed that no cashback credited. After that I have called them requesting to refund the cashback via COMPLAINT NO :[protected] on 12-June.
I had been told that complaint would get resolved in 4 days, Which didn't happened till now.
I have been calling them again and again in a time spam of week and every time I use to get same response "We have raised the complaint to concern department and they are working on it".

I had been assured of callback with justification that Why am not eligible for cashback. But I didn't receive any response/callback.
I called them back several times but their response was quite ignorant.

NEITHER THEY ARE REFUNDING THE MONEY, NOR THEY ARE ABLE TO GIVE REASON FOR NOT GIVING CASHBACK AS PER OFFER.

Now, Its been more than 2 months and I haven't received any cashback from makemytrip.

THEY USE TO PUBLISH PROMOTIONAL OFFERS FOOLING PUBLIC, TO BOOK TICKET AND AVAIL SOME OFFER. LATER REFUSE TO GIVE OFFER.
I HAVENT RECEIVED CASHBACK AS PER POLICIES.

Please find the required details below :

MakeMyTrip Booking ID - NF[protected]
Booking Date - Thu, 08 May 2014
Journey Date - Mon, 02 Jun 2014
FLIGHT NO : Indigo 6E-154
Airline PNR # B54SXP
E-Tikcet No# B54SXP
Total Fare : Rs 5, 073

Please find tickets, invoice, Offer Details (Attachment & link) as an attachment.

Offer Page : http://www.desidime.com/forums/hot-deals-online/topics/get-rs-500-off-on-one-way...

Request to look into this issue.

Regards,
Ashish Gupta
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Complaint marked as Resolved 
Got cashback from MakeMyTrip.com I have received cash back of same ammount. It got credited in my account. Thanks ConsumerComplaints.
 
7 Comments

Comments

Same with me! MakeMyTrip is not fair at all

There was an issue with app while booking for the first time and the amount has been reversed. Booked once again after some struggle, however I've not received any cashback, when enquired they said the coupon has not been captured while transacting. Ridiculous app
Dear Customer,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
the say that after entering promo code MMTAPP500 click on apply button, but I don't see any apply button in my phone, .
They are cheating with people.
Dont use this app. Paytm is way better than this.
Dear Tarun Dholariya

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
MakeMyTrip Booking ID - IN1507B3S269685

I haven't received my 20% cashback yet.

first they said HDFCHOLIDAY is not a code then after seeing an attachment you say code was not applied. I had used that code but there was no apply button so I called customer service to confirm . They said just mention the code it will get applied. I did the same and now I'm getting ridiculous answers. You are cheating and this way you won't get customers.
Hi Team,

This is regarding PNR No CTZZPM & MakeMy Trip Booking ID: NF[protected] ticket booked from Delhi(DEL) to Vishakhapatnam(VTZ) on 19th of this month.I have booked ticket with citi bank card with cash back offer RS 1500 which will be refunded back to my account before 5th Dec but still I didn't got any cash back till now. I tried to contact Customer Care multiple times but no response from them.

This is not the proper way to deal with the customer and expecting earliest reply on my query.

Let me know if any further details req from my end..


Thanks & Regards
Venkatesh
[protected]
Dear Venkatesh Kurla,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint please note that we have checked found that cashback has been already processed on your booking. We request you to kindly cross check with your bank further.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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