MakeMyTrip.com — regarding refund of money

Address: Mumbai City, Maharashtra

Sir I have booked flight ticket from the MakeMyTrip app for journey from Aurangabad to Mumbai dated [protected] of amount Rs. - 5890/-. But, I have faced an issue regarding lost of ID. I spoke to their customer care executive on same date and he clarify that the ticket was not booked but amount deducted from account. So amount will be credit to my acc within 24 days. But I didn't received that amount. Again I talked to their customer care executive and he told me to attach my acc statement with the mail. So, I have sent it on 20th Feb. Again their customer care executive replayed that this issue will be solved before 11th of March. But still I didn't received refund of ticket amount. Whenever I called their customer care service they first didn't received it and when they received, they forward it to another ones. So I can't understand what is going on with me. So please sir help me for getting refund of my money as early as possible. Waiting for your positive and quick response. Thanking you.