[Resolved]  MakeMyTrip.com — unsuccessful booking but money deducted

Address: Gurgaon, Haryana

MakeMyTrip Reference ID - NN[protected] Sir, my booking for a flight from Sydney to Dammam was unsuccessful, through Make My Trip. This they emailed to me, that your booking is unsuccessful. But FULL money was deducted from my credit card. I have called your consumer service, they just say it will be refunded, but I have NO E MAIL CONFIRMATION of this undertaking, i.e to refund my money. They should send me an email confirmation that the money will be refunded immediately. They just talk verbally on phone, which I have to call (international call), and give no written undertaking. WORSE, today I received a thank you for 'booking with us' email. I fear that they will not refund but arbitrarily book another ticket, which NOW I Do NOT WANT THROUGH 'Make my Trip' Regards Kalpana Sinha Email from make my trip Kalpana Sinha <[protected]@gmail.com> Booking failed: MakeMyTrip Reference NN[protected] 7 messages MakeMyTrip <[protected]@makemytrip.com> Tue, Jul 29, 2014 at 2:55 PM To: [protected]@gmail.com MakeMyTrip MakeMyTrip Reference ID - NN[protected] Booking Date - Tue, 29 July 14 Mrs. Kalpana Sinha, Sorry, your booking attempt was unsuccessful. The system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight or a fluctuation in connectivity with the airline reservation system. We request you to try again online. This error has been also notified to the customer service and we will call you within an hour to help you book offline if required. For any clarifications, you may write to us at [protected]@makemytrip.com Kindly use MakeMyTrip Booking ID NN[protected] in your communication to us regarding this booking. We regret any inconvenience caused. Team MakeMyTrip Click Here General Information What is an E-Ticket? An E-Ticket or Electronic Ticket is a form of paperless ticket wherein an airline issues a unique number that you can use for air travel. An E-Ticket will be emailed to the email address provided at the time of booking within 4 hours from the time of booking or fulfillment of payment. If an E-Ticket is required for ‘urgent’ travel, the same will be sent on priority. MakeMyTrip Customer Support MakeMyTrip India Pvt. Ltd. Tower A, SP Infocity, 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India [protected]@makemytrip.com www.makemytrip.com/support/customersupport.html India Toll Free [protected] from MTNL and BSNL phone lines [protected] from All Major Operators Click Here Note : Please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from MakeMyTrip.com, please add [protected]@makemytrip.com to your contact list and address book. MakeMyTrip <[protected]@makemytrip.com> Tue, Jul 29, 2014 at 2:56 PM To: [protected]@gmail.com [Quoted text hidden] Mrs. Kalpana Sinha, Sorry, your booking attempt was unsuccessful. The system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight or a fluctuation in connectivity with the airline reservation system. We request you to try again online. This error has been also notified to the customer service and we will call you within an hour to help you book offline if required. For any clarifications, you may write to us at [protected]@makemytrip.com Kindly use MakeMyTrip Booking ID NN[protected] in your communication to us regarding this booking. We regret any inconvenience caused. Team MakeMyTrip Click Here