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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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39%
Complaints
8111
Pending
0
Resolved
3071
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
There are no places and the defined participants of the evens.
Such type of complaints are unclear as no documents are seen:-
- name of passenger,
- e-ticket
- e-ticket / receipt for the pet
- boarding passes, which show flight number and date+time
- prove of loss (example, you have bought an item in addition), if you have it.
- place / time / airport where the incident had happened
- what was the exact fault of the air carrier or the travel agent.
If you need the compensation,
you need to submit the correct complaint with the exact requesites,
description of the facts,
attached documents of loss, if you have it, and the exact request (I want xxx rupees due to ...).
The air carrier or the travel agent have 15 days length for the decision on the compensation
following the receipt of the correct complaint.
Note, it is useless to request the same subject matter more than 2 times from the same service provider.
All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expenses for legal assistance can be:
- government fees [ from 200 or from 2500 rupees depending upon the jurisdiction / court],
- legal fees for assistance of a lawyer or of legal professional [from 10000 rupees for your case, if in India]
The court shall award the proved losses, moral compensation, paid fees by the final decision / judgemnt.
I am not associated with the above air carrier / travel agent / government
Regards,
Sr manager for ICAO irregulations matters