MakeMyTrip India — Bue breakdown not refunded the money

Address: Gurugram,Rosewood City RoadGhasola,Sector 49,India

Booked the ticket thro Make my trip website.Yolo bus i used to travel from dindigul to bangalore today .The bus breakdown took place at krishnagiri at 6:15 pm .We had asked by the bus staff to wait for alternate bus arangements (that too very late )which was coming from chennai but the arrangements not done as assured
After 1 1/2 hrs we walked 1 km and took other bus in our own source and reached bangalore
Time and money wasted due to the poor service and maintenance by the bus operator.Really our safety is a question mark here.Make my trip and Yolo should take the responsibility and refund the ticket amount alongwith the extra charges 106 rs total 526 rs refund should be issued to me
Ticket attached
Total 30 plus passengers got stuck up at highway with baggages and missed our connectivity trains and buses at bangalore
Take immediate action and refund