[Resolved]  MakeMyTrip India — Car not provided as promised for domestic holiday package. Then promised refund. Now even after 75+ days after trip, i did not get refund for cab

Address: Hyderabad, Andhra Pradesh, 500084
Website: www.makemytrip.com

Hi,

I booked a domestic holiday package with MakeMyTrip with "Booking ID IN1508B4S40407" for Kerala. The trip was in last week of October 2015.
Cab did not arrive at Cochi Airport as promised, after i reached kerala. I spent 3 hours waiting at Airport and calling "Make MyTrip Customer Care". The Customer care asked me to take cab, and promised me that "MakeMyTrip" will reimburse the taxi bill.

I am following up with the "MakeMyTrip" team for more than 75 days now, they did not refund the money till date.I have raised a complaint in their website "[protected]", which is not resolved till date.
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Aug 9, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear Mr Bhaskar,

Greetings from MakeMyTrip!!
We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .

Assuring you best of our services.

Team-MakeMyTrip Care
Dear Bhaskar,

Greetings from MakeMyTrip!!

Firstly please accept my sincere apology for the inconvenience, In reference to your complaint regarding refund for airport transfer, please note that we are initiating the refund for INR 2900/-.
Hence we request you to acknowledge the mail, so that I can initiate the refund.

Kindly do let us know a suitable time to speak to you.

Warm Regards
Team-MakeMyTrip Care.

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