[Resolved]  MakeMyTrip India — Cheating, breach of trust, unprofessionalism

Address: Mumbai City, Maharashtra, 400079

Website: www.makemytrip.com

Issues:
Unprofessional behavior by your sales staff causing financial loss.
Breach of trust of a loyal customer.
Intent to create situations leading to financial loss.
Non-performance of duties entrusted by brand in the staff.
Mental harassment to customer.

Forgive me but i'm sure you never create "makemytrip" to cause distress to its customers. I would like to write reviews abou this issue to guard millions of customers who would be facing such issues but would not have time and guts to write about it and must be feeling cheated at every step.

Case:
13th april: requested for hk & maldives package -amit andheri east office
15th april: after promising reply same day no revert, after multiple follow ups reply comes sorry ma'am i was hospitalized.
(Process glitch: if a person is unwell who should take over the ongoing jobs)
18th april : recieved details from him (Tat to revert effecing prices 5 days)
Replied to him immediately for hk to be confirmed and he need to find out the customization we wanted and revert back.
26th april : he confirmed he will revert with all queries but since then no response, no reply, no hadnover to anyone else in the team.
29th april: as there was no response after multiple follow ups from the person escallated to baljeet his supervisor
2nd april : baljeet reverts sorry we cannot offer you the package discussed and the dates as the package is totally sold out"
May i hell ask the manangement as a customer is it my fault that i should bear the loss for the unthical, unprofessional behavior of your employee?

Today your mananger gautam, mentions that tour costs have gone up? Is this my fault as a customer for the job not done by your staff???
I've what's app messages to prove how much i chased amit and what kidn fo follow ups were done before he totally absconded?
Is makemytrip trying to make fool out of people.
Being a media person i would really like to understand if this is a modus operandi to ensure customer ends up paying higher and is in the end forced to; what is the point of having alia and ranvir as brand ambassadors, untimately we customers will have to talk good about you to ensure your nps score is high.
This clearly falls under cheating and breach of customer trust.

I would certainly like to highlight this on social media with my strict reviews and atttach all conversations with your employee and follow ups done on mails and messages.

But, taking a step back and asking the management is this how you wish to build your brand in this tough competitivve environment ?? Is this really your "brand promise", the business will only grow if customers are happy in last one year this is the 3rd time i'm giving bsuiness to your portal, am i not a customer somebody should take care of?

Why is makemytrip managers failing to keep their promise and price quoted, due to your absconding employee, should the customer be bearing the brunt and losses isn't this
"cheating the trust of customers"???

I feel extremely bad for all the experience i'm having today and i look forward to hear from the management on a viable solution if you care for your customers, who are the reason for your existence.