[Resolved]  MakeMyTrip India — Convenience fee

Address: 122016
Website: makemytrip.com

I booked a round trip ticket to and from a destination i needed to visit.
The amount for the round trip flight ended up being 5049 inr.
I also opted in for the insurance they provided which was displayed as having a total cost of 249.
Now when you get to the booking page, they show a 'convenience fee'. I am sure it was more but when i go to my itinerary page, the convenience fee is 175 inr.
The total cost of my trip being 5691 inr (Fare-.5516, convenience fee - 175)
As a break down, i am giving the website the benefit of the doubt and assuming that this includes insurance for both my flights (To and from) which would be 249 x 2= 498, although they failed to mention this during booking.
So my fare jumped from what i saw as 5049 to a total of 5691 inr.
My question is: what is a convenience fee?
Nobody has even overcharged me for using my debit card before, and i would be very interested in knowing how many customers are being fleeced in this way.
I have looked around and have found no explanation for these hidden charges that drive up the amount the customer think they are paying. Granted, the total amount is shown by both the website and the bank (When they send the one time password to your phone), but usually a customer is "all in" by then and just chooses to pay instead of haggle over the extra amount.
This seems unethical and maybe even illegal.
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Sep 12, 2016
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2016
MakeMyTrip India Customer Care's response
Dear Zhukov Ghosh

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Verified Support
Aug 12, 2016
MakeMyTrip India Customer Care's response
Dear Sanghmitra Kumar

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
 
1 Comment

Comments

They are pretty dodgy with their convenience fees. I was suddenly charged a convenience fee after I made the partial payment for my tickets. Why isn't a clear break down provided at the time of making the booking.

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