[Resolved]  MakeMyTrip India — Domestic flight

Address: 560100

Website: www.makemytrip.com

On Dec 16, I was trying to book a flight from Bangalore to Trivandrum on http://www.makemytrip.com for 4 people for journey date Jan 11, 2016. After making the payment, instead of being shown the Booking confirmation page, I was shown an error page saying "There was an internal error. Please try again in a few moments". However, the bill amount of Rs.12000 was deducted from my bank account. Thereafter I asked my colleague to book the same flight on my behalf. He was able to do so successfully and the booking was successful. However, after the booking was completed by my colleague, I got a message on my phone with the PNR details for the earlier failed attempt. As a result, I ended up making two bookings on the same flight for 4 people. I immediately raised a complaint on Dec 16th itself on the the makemytrip website with the screenshot of the error page and other details. In the complaint I asked for cancellation of the duplicate booking with full refund. Complaint Reference ID:[[protected]] . I have also been calling the makemytrip support since Dec 16th. However, each time I was told that the team will look into the issue and provide a resolution. Despite repeated calls and a dozen emails sent regarding the issue, I did not receive any updates/resolution for the issue. Then on Jan 2nd, 17 days after raising the complaint, I received a mail from Chandan.[protected]@makemytrip.com saying that the screenshot was invalid as per the account team. After this I was forced to cancel the duplicate booking myself. Since the flight date was on Jan 11th, I received only Rs.516 as refund from the total cost of Rs.12000. Me and my colleagues have been appalled at this treatment by makmytrip. This was a clear cut case with screenshot. There is even a checkout id which is clearly visible in the browser url of the screenshot. We were expecting the issue to be resolved without any issues. However, not only did makemytrip take 17 days to blindly say that the screenshot is invalid (without stating why), because of this unacceptable delay, I got almost nothing after the cancellation. If this had been communicated in at least 5 days of raising the complaint, I would have got at least 50 % refund on the cancellation of the duplicate booking. This has been a shockingly terrible experience with makemytrip and has tarnished makemytrip's reputation amongst me and my colleagues.