[Resolved]  MakeMyTrip India — Fraud Service

Address: Gurgaon, Haryana
Website: www.makemytrip.com

Hi There, I am Venkat Konduru, i bookedd ticket in Makemytrip(Booking Id: NN[protected] from South Africa to India round trip. I choosed Etihad airlines and i paid money for Etihad airlines .Eticket showed Etihad airways but when i go to Etihad counter they told me to go to Jetairlines.When i went to Jetairlines counter i missed my flight, Makemytrip gave me wrong information on Eticket. Then i contacted Makemytrip callcentre but they didnt extend my dates, they were keep on saying i must contact them later. I contacted them from 7:50 to 1'0 clock in the morning but they were keep on telling me to phone later.Callcentre executive Anil, Raju and Akil spoke to me on 14th November 2015 but they told me to phone later. Finally i lost 30, 000 rupees for another flight and i lost 3days office.I lost total 50, 000 rupees because of Makemytrip and they are not caring my complaint. 1)They took money for Etihad but giving services with cheap flights 2}Giving wrong information on Eticket 3)Did n't help me to extend dates 4}Not caring my complaint Please help me and get me Compensation. Thanks V Konduru [protected]
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Aug 7, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
4 Comments

Comments

they gave me wrong information on E-ticket

they played around with me when i wanted to extend dates, they(Anil, Akil, Raju) told me call back after 1 hour for 6 times
and promised me to extend dates for 8000 at last they changed price to 25000.

they took money for etihad airline but provided services is Jetairways.
I lost 30, 000 INR, 3 days work because os Makemytrip.

I sent many emails to Makemytrip but they are not responding.
Dear Venkat konduru

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
They never get back, they always say "Your query is sent to the 'concerned team' and we will get back to you in 24 Hours". You will never hear from them again.
Once we call back, the same standard answer is given "your query ...Blah Blah"
Dear Venkat Konduru,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint please note that as discussed we are initiating refund for INR 31614/- by 6th January as same would be reflecting in your account as per your bank processing cycle.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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