[Resolved]  MakeMyTrip India — Has specifically asked for a group tour, but ended up travelling alone with the driver . Most agonizing trip I had in my life.

Address: Gurgaon, Haryana, 122 016

Website: www.makemytrip.com

I am going to list down all the concerns that I had with regard to the trip that I took. 1) I had asked for a group tour but my husband and I were alone for the trip. I was told, once I reached Rajasthan, that the group members will be joining. I had specifically asked for a group tour inorder to make sure that my husband and I won't be alone with a driver. 2)The driver kept staring at me through the rear view mirror everyday as if he has not seen ladies before. I spoke with my husband and he too saw it. I was on the seat behind the driver. Just to avoid his stare I decided to switch to the other side and that day I saw the driver adjusting his mirror and he continued staring. I had repeatedly asked if this was a popular tour and if more people will be coming just to ensure these kind of scenarios won't happen. I do not know if the concerned authorities understand how uncomfortable it is to ride like that. If you state it to be a group tour and when the customer keeps specifically asking for a group tour make sure it is one, else notify it to the customer. Your behaviour just showed that money values more to you that customer satisfaction. 3)Makemytrip doesn't have a proper customer care set up. I tried my best to contact your customer care but with little luck. I am a frequent flyer and have travelled to various places throughout my lifetime in groups and as family. I have taken services from various travel sites and groups and let me make one thing clear: This was my first time with makemytrip and the experience is the worst one I had. If there was a minus rating possible I would give it to you guys. Definitely won't suggest makemytrip to anyone in the future. I hope the office has enough courtesy and respect for their customers, to get back to them and enquire about the trip at the very least.