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The refund has not been credited yet and it has passed the refund due date provided. On the issue the customer care representative promised to provide an update through a call in 24 hours but didn't receive any. Why do they promise something they can't deliver? And this is not my first experience.
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Please find the attached image that shows mmt has cancelled the ticket on 20th Dec however airline website says the ticket is still active as on today. The mmt representative says technical team is looking at it and would be resolved in a day but it has been over 30 hours and no update. I have been making several international call with long wait time but in vain.I have also raised it online on their website but they keep ignoring it by changing the status of complain to resolved. To save me with all these hassle I was told by mmt representative promised that I would be provided an update via call by end of 25th Dec but no call. There is no professionalism.
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Please find the attached image that shows mmt has cancelled the ticket on 20th Dec however airline website says the ticket is still active as on today. The mmt representative says technical team is looking at it and would be resolved in a day but it has been over 30 hours and no update. I have been making several international call with long wait time but in vain.I have also raised it online on their website but they keep ignoring it by changing the status of complain to resolved. To save me with all these hassle I was told by mmt representative promised that I would be provided an update via call by end of 25th Dec but no call. There is no professionalism.
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This post is being conveniently ignored !!!
After several calls, I have received refund amount of Rs 37, 052 when I have been told a figure of Rs 59, 698.00 as you can see in some of the attachment shared. I have asked for cancellation based on the figure told me and it was even shared with on few emails but when you receive, its a way less. The customer care don't have any explanation and simply say they have referred the issue to concerned department and then goes quiet for days.. worst service, I regret.
After several calls, I have received refund amount of Rs 37, 052 when I have been told a figure of Rs 59, 698.00 as you can see in some of the attachment shared. I have asked for cancellation based on the figure told me and it was even shared with on few emails but when you receive, its a way less. The customer care don't have any explanation and simply say they have referred the issue to concerned department and then goes quiet for days.. worst service, I regret.
Dear [protected]@gmail.com
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
I have received email from makemytrip stating that it was a technical glitch and then in defense says "The refund amount is indicative and the actual amount may vary". Is this justified ? I can understand if the variation is due to some discount, offer or exchange rate variation but this is massive difference. I wouldn't have opted for cancellation if I was made aware that I will not get even half of what I paid.
How can I justify the break up provided to me in email and through phone which now you say as technical glitch ? How would you compensate my loss ? and the stress you have given ?
And we cannot trust your representative on phone, your system, website and even the confirmation email ?
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How can I justify the break up provided to me in email and through phone which now you say as technical glitch ? How would you compensate my loss ? and the stress you have given ?
And we cannot trust your representative on phone, your system, website and even the confirmation email ?
Please provide an update.
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