[Resolved]  MakeMyTrip India — Hotel booking - non intimation of booking time

Address: Gurgaon, Haryana
Website: makemytrip.com

We wanted to Visit Cochin. We booked Hotel Room Bookings through Make My Trip website in Hotel Abad Plaza, MG Road, Ernakulam, Cochin, India .. While Booking Rooms, make my trip website does not ask any Check In time Or Check Out Time Information or they provide any information about this. We are going to Land in Cochin at 07.00 AM and Hotel was booked from 13.00 Hours . When we asked with Hotel Abad Plaza, they categorically refused to accept early check in . When we contacted Make My Trip, customer assistance Mr Riyaz informed us to change the Trip Timings to suit Hotel Check in time and not ready to co operate Or Help us
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Aug 7, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
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We wanted to Visit Cochin. We booked Hotel Room Bookings through Make My Trip website in Hotel Abad Plaza, MG Road, Ernakulam, Cochin, India .. While Booking Rooms, make my trip website does not ask any Check In time Or Check Out Time Information or they provide any information about this. We are going to Land in Cochin at 07.00 AM and Hotel was booked from 13.00 Hours . When we asked with Hotel Abad Plaza, they categorically refused to accept early check in . When we contacted Make My Trip, customer assistance Mr Riyaz informed us to change the Trip Timings to suit Hotel Check in time and not ready to co operate Or Help us
Dear Ashwinbhagamandala

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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