Website: www.makemytrip.com |
I booked 10 days hotel through MakeMyTrip with Booking ID: NH[protected] but even after 36 hours, booking shows as "Hotel Confirmation Awaited" and I don't have any control to amend or cancel the booking as it mentions :
"PNR generation for your booking is in progress. It may take a few minutes to generate the PNR. All call to actions will be available once PNR is generated."
As per current situation, I am not sure if my booking is confirmed from Hotel and not allowed to cancel the tickets also. Tried calling customer care but automated call responses does not allow to human agent and point towards website or app which is not helping.
I can cancel hotel by 26th December 2021 to get full refund and after that I am not going to receive any amount, if I cancel. I am worried and it seems a scam to me as MMT does not allow to cancel the ticket because of their PNR generation process. Today is 25th December 2021 and want to report it before I duped by them.
Completely unprofessional behavior from MMT. Tried reaching FB, Twitter, email and call but no resolution till now. Was this information helpful? |
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