[Resolved]  MakeMyTrip India — Hotel category not provided

Address: New Delhi, Delhi, 110059

Hi all,

I have booked a hotel from make my trip for 2 nights in mussoorie. i have selected 3 star category & paid rs 7597/- for 2 nights, unfortunately i had a pathetic experience of my life. i was promised neat & clean rooms as per hotel guarantee policy of make my trip but i got worst experience of my life.
Rooms were dirty & the star category of the hotel was not more than 1. i have attached the rooms pics & requested make my trip to honor hg policy, however they simply denied & was unprofessional.in short my grievance is this, i have paid rs 7597 to mmt and requested a super delux room, however lower room category was offered to me as rooms were not available & now they are not helping me out. they have done a scam as they have taken money from me & not given me promised services, please help in getting my money back