| Address: New Delhi, Delhi, 400053 |
| Website: www.makemytrip.com |
I had booked 2 tickets from mumbai to sydney via makemytrip.Com. At the time of booking i was given a "grand total" of rupees 69, 528. Out of which i made a partial payment of rupees 14, 000. However, once the payment was processed through, i was given the balance figure of 56, 980. When i called the customer service desk, i was told that a convenience fee of rupees 1398 was charged on top of the "grand total".
My question is a) did the makemytrip people ever go to school? Because they clearly don't know what "grand total" means.
B) how can you charge a convenience fee after a transaction has been made? It should have been added in the grand total and i would have made the payment accordingly.
When i spoke to the supervisor in charge, i was told that the "grand total" is the total of the airlines fees. When i asked him where does it specify so, he had no answer.
As i was really disappointed by the experience, i decided to cancel both the tickets. The website clearly specifies that makemytrip charges would be rupees 649 per ticket otherwise the tickets were refundable. No other information was provided.
When i called for the cancellation, i was told that i would have to pay rupees 12, 450 per ticket. I mentioned that this information was not provided at the time of making the booking. The customer service rep replied that he will send me the info now.
Again, why wasn't this information provided at the time of making the booking?
How can makemytrip keep their customers in dark and then suddenly pounce on them with all these charges once a transaction has been made?
I have all the conversations with the makemytrip recorded for evidence purposes.
For the mental harassment that makemytrip has caused by not sharing necessary information before the transaction, i would like makemytrip to refund the entire 14, 000 rupees.
Never again booking through makemytrip. Worst travel website ever!
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I have now received an email from MMT quoting more than Rupees 13, 000/- cancellation fee per passenger. It seems that minute by minute and call by call the rates keep changing.
I have also confirmed from the airlines that the cancellation fee depends on the agent now since I have booked through them. The conversation is recorded and I have contacted MMT regarding this, however, I am yet to receive a reply.
Thanks MMT for ruining my trip!