MakeMyTrip India — jamna travels jammu chandigarh to dehradun bus ticket booking

Address: Kurukshetra, Haryana

I had booked a jamna travels-jammu from chandigarh to dehradun on 15 june, 2019 for 17 june, 2019. My makemytrip booking id was nu[protected] and paid amount was rs. 2750 for two persons (One male and one female). On monday me and my husband reached at isbt 43, chandigarh at 3:30 a. M. But there was no bus on counter of dehradun. I make call to operators by contact no's mentioned in ticket several times till 4:10 a. M. But one no. Was switched off i. E. [protected] and no one picked the call of other one i. E. [protected]. Some persons said that this bus came outside the bus stand. So, my husband stood outside the bus stand and me at dehradun counter inside bus stand. We wait their till 4:30 a. M. But there was no bus. Meanwhile when no operator picked the call then i contact to costumer care but they replied that this helpline was available only from 9 a. M. To 12 p. M. What the hell is this. I had all call details. I called the operator several times and also i was on right time at boarding point but their was no bus. I booked the bus from makemytrip because this is a genuine site. Now they don't refund money according to rules. Also there was no gps to track the bus. At least they have to provide accurate boarding location and also correct contact numbers of operators. So that no one suffer such situation.
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MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
Jun 28, 2019
Updated by rimpi kumari
My complain has been resolved. Make My Trip refund the money to me. Thanks
 
1 Comment

Comments

When no operator pic the call then I contact to Myra help but I didn't got any help from that side. I am attaching here dialled call details of to operator numbers, no one picked the call. I also make call to costumer care number [protected], they picked the call but said that this service is active only from 9 a.m. to 12 p.m.

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