| Address: make my trip India |
I am writing to express my concern and frustration regarding the lack of accessible support options for my booking (reference No. NH[protected] ) with your organization.
As a well-known and reputable company, I was quite surprised to find that there is no email address available to address any issues or queries related to my booking. Additionally, I was disappointed to discover that there is no phone number provided where I can speak directly with a customer service representative for assistance.
Given the prominence of your organization, I expected a more seamless and accessible way to reach out for support, especially when dealing with bookings and potential issues. The absence of such communication channels has made it difficult for me to get the help I need, and I am left feeling quite dissatisfied with the level of customer service offered.
Additionally, during the booking process, I was assured that the booking would offer free cancellation within a certain time frame. However, after completing the booking, I noticed that the terms had changed, and my booking was marked as non-refundable. This feels misleading, and I believe it is unfair to change the terms after a booking has been confirmed, especially when this information was clearly not communicated before payment.
I kindly request that you look into this matter and provide me with a way to contact your customer support team for assistance. Your prompt attention to this issue would be greatly appreciated.
Regards
Farhat Siddiqui
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