[Resolved] MakeMyTrip India — non providing of room @ bangalore at the requested time & requested facility

AVITTAM TRAVELS Kulappully

from Palghat, Kerala

Feb 11, 2019

Address: Palakkad, Kerala

My Daughter Akhila, booked a Room thru your site in OYO 16744 (LIVE IN CASTLE), Booking ID is NH[protected], Check in date was 08/02/2019 Friday @ 12.00. We reached there at 12.00 but they won't be able to provide the Room for us, waited up to 16.00 Hrs and the provided a Single bed Room for us. But we rejected the same and obtained another Specified Room in Other Hotel @ Bangalore.

This we have informed you and OYO Peoples at the same time. Regret to inform you that you were not interested to refund the amount which we had paid thru Internet Banking. Hence we may compelled to approach any Consumer Court for obtaining the same.

Your early action in regard will be appreciated.

With regards - ANIL.P (F/o.akhila)
My Mail ID is: [protected]@gmail.com, Mobile No.[protected]

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Apr 5, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

MakeMyTrip India Customer Care's response Dear AVITTAM TRAVELS Kulappully

Greetings from MakeMyTrip,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint regarding bad hotel feedback, as checked our concern team has handled your case and post checking the details with hotelier, they have processed a refund of Inr 1310/- on 16-Feb-19 and same should now be reflecting in your account. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Feb 12, 2019

Sorry to know this. Please share your booking ID/contact no. over DM so that we could assist you on this.

Regards
Team oyo

Anil Avitam P's reply, Feb 14, 2019

Booking ID: nh73063105155966
Contact # 09446726138
Mail ID: [email protected]

radhakanta rath

from Bhubaneshwar, Odisha

Feb 14, 2019

I radha kanta Rath booked air ticket on 07.02.2019 for flight from Bhubaneswar to Delhi AI 78. -10.02.2019

Rs 8048/- deducted twice vide no[protected] &
[protected] from my a/c Bank of baroda .
confirmed ticket issued PNR YF11G.

REQUEST FOR REFUND AND OBLIGE.

Radha Kanta Rath

avittam

from Chelakara, Kerala

Feb 20, 2019

Please look in to my complaint regarding OYO Hotel Booking immediately and arrange to refund the amount with my Travelling expenses to Bangalore at an early date.

With regards - ANL.P (F/o.AKHILA.A) Phone # [protected] (Mail Id: [protected]@gmail.com)