[Resolved]  MakeMyTrip India — Not provided refund amount for booking id: nf[protected]

Address: Pune, Maharashtra, 411045

Website: makemytrip.com, airindia.in

Hi,

I have made a booking from makemytrip for air india flight from pune to raipur on 27th may and back from raipur to pune on 6th june. Booking id: nf[protected], pnr y2bjb, ticket no.:[protected], 20, 21 (3 members of my family including myself, sourish sen (My husband), ananya sen (My daughter)

I cancelled that 27th may flight from pune to raipur as i was not able to travel on that date and made a direct booking with air india on 1st june with pnr zb46z.

The cancellation for 27th may i have made it through makemytrip for which i received the cancellation request confirmation mail as well from makemytrip saying that my refund amount rs. 3684 would be processed in upto 5 working days.

Till today 27th june, i have not got any refund back from makemytrip and now they say that they had enquired with air india and i have boarded the flight on 27th may. How can this be possible when i have travelled on 1st june on air india flight.

For your information - my return flight on 6th june got cancelled for which air india provided me an alternative option from raipur to delhi and delhi to pune on 6th june. My pnr and ticket no. Was same for both 27th may and 6th june flight so may be thats while checking the pnr with air india proper information is not coming for 27th may cancellation. I suspect either makemytrip has not forwarded my cancellation request to air india or air india is not showing correct details for my 27th may flight (Because i never boarded that flight.

I wanted my refund amount of rs. 3684 as soon as possible.

Regards
Neha saxena
+91-[protected]