MakeMyTrip India — Refund for airlines

Address: Gurgaon, Haryana, 831009
Website: makemytrip.com

Dear Sir, I was supposed to travel from Chennai to Cairo on the 4th of Dec with Gulf Air but unfortunately the flight got cancelled due to the Chennai floods so I changed my flight to the 8th of Dec. So I was supposed to travel to Cairo from Chennai but before the flight took off I received an email 24hrs before the flight from Gulf Air saying that the flight is cancelled. I have attached the email which was sent from Gulf air. Due to this cancellation I had booked another flight from Bangalore and I couldn't show up in Chennai for the 8th Dec flight with Gulf Air and later the flight was operational and it took off. I can't blame anyone for this as it was due to the heavy floods in Chennai. But I was charged a huge penalty where I should have been refunded some amount of the total fare. The following are the details : - Booking Id(4th Dec Chennai to Cairo, cancelled)- NN[protected] Following is my Flight PNR(Gulf Air, Chennai to Cairo) :FYGBHR Ticket Numbers (Gulf Air[protected]th Dec),[protected]th Dec) New Booked ticket Booking ID(8th Dec Bangalore to Cairo) - IN1512B7S069466 Full Name :Rishi Raj TOTAL AMOUNT PAID - Rs 31, 017 CANCELLATION SUMMARY CANCELLATION DATE- 09 Dec '15, 15:39 Hrs REFERENCE NO.-IN1512R7S110400 CANCELLATION PENALTY- Rs. 27927 REFUND AMOUNT-Rs. 1940 REFUND STATUS - Pedning Regards, Rishi
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MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear rishiraj824

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Car
Dear Mr. Raj,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused in delay for refund on this booking.

Further we have cross checked with the airlines on your concern(MAA FLOOD) as they are now ready to initiate full refund for INR 30217/- on your booking.Hence as per your confirmation we are initiating refund on this booking now.

We thank you for contacting us. Assuring you best of our services.


Team-MakeMyTrip Care

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