[Resolved]  MakeMyTrip India — Refund for change request not processed on time.

Address: Gurgaon, Haryana, 122016

Website: www.makemytrip.com

Hi

Mmt booking id: nn[protected]

On 5 july 2016 at 12 pm request was given for upgrading from class w to class k for flight from bkk to bom for 18 july. this was required to utilise a jet voucher o[censored]pgrade to premium class and this voucher needs my economy ticket to be of k class.

Mmt committed to close this in maximum 6 hours by issuing new e ticket.
Payment was immediately done for rs 6427.

Till now 11pm hours on 5 july the e ticket is still not issued and i will not be getting premier upgrade on jet airways since the seats are no more there.

Hence the purpose o[censored]pgrading to k class is no more valid and hence i asked for cancellation of change request since the request is not completed on time.

However they have refused to refund even though they have not completed the change request on time, since completing the change late is of no use.