[Resolved] MakeMyTrip India — refund issues and unhelpful customer service

Chimwemwe S Zulu

from Vadodara, Gujarat

Apr 17, 2019

Address: Vadodara, Gujarat, 391760

I recently booked a flight from ahmedabad to lusaka, zambia then decided to cancel it 2 days after because something else came up, now i've requested for my refund and nothing has been done about it. I was advised to send an email to [protected]@makemytrip.com which i did but nothing has been done about my issue, i've not got my refund or heard from them, instead i get an automated email response. Kindly assist me.

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May 28, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

MakeMyTrip India Customer Care's response Dear Chimwemwe,

Regret the inconvenience!

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care

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Comments

supervisor

Apr 17, 2019

To the author Chimwemwe S Zulu,

Nobody has a duty to reply to

- an anonymous complaint, or

- an unidentified compalint, or

- a complaint without written evidences, upon they are in the possession of the responder.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests with documents to e--mail:
aryan @ vivaldi.net