MakeMyTrip India — Refund not processed despite of confirmation/reminders

Hi, I booked a flight for 1 adult and 2 children for 14th May 2022, from bangalore to jammu via Indore, through MakemyTrip Biz portal. I paid 31, 587.00 for the same.
Due to some personal reasons I have cancelled the flight on 14th Morning apprx 80minuts prior.
As per the cancellation guideline(ticket enclosed with guidelines) if cancellation happens before 1hr of the departure, make my trip will refund 100% of the booking amount.
MakemyTrip Biz customer care executive have confirmed the refund amount of 31, 037.00 (after deduction of 450 processing fee and 99 cancellation cover charges), I have called them not less than 8-10 times, to know the status but they either put me on long hold or disconnect the call or make false promise of getting back and resolve the issue in 24-48hours.
On 4th June 2022, one of the custome care executive shared a Refund reference number[protected] and mentioned the break up of the amount as 1149+9150+9150+9150= 28599. As per him the same has been processed, so I need to cjeck with my bank. Upon checking with my bank, they confirmed a credit of 1149 only against the refund reference number.
I have wasted a lot of time in calling and explaining my case to various people in Make my trip biz, customer care but to know relief.
I am undergoing a mental harassment and a lot of time and energies are getting consumed but to no resolution of my complaint.
I am enclosing the copy of the ticket
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MakeMyTrip India customer support has been notified about the posted complaint.
 
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