[Resolved] MakeMyTrip India — refund on flight cancellation booking

abuahmed89

Apr 8, 2019

Address: Kolkata, West Bengal, 700017

Dear Sir,

I very disappointed with their refund policy, i was trying to cancel my flight from Kolkata to Dubai dated March 23, 2019 (Booking ID - NN[protected]. I was trying to cancel the flight from March 15, 2019 through their app.
Their MMT app didn't allow to do so and message was coming "due to Jet Airway cancellation lots of cancellations request is coming please try later". I tried to contact your toll free numbers many times on those days but same kind of message was getting.
Some how my request for cancellation was accepted on March 21, 2019, but refund is showing zero.
It was a international flight booking and refund money was expecting will be good after deducting cancellation charges.
Pls. do the help me.

Their customer tollfree number is not reachable, they are neither giving proper reply via mail nor by their application

[protected]
With regards,
C.A., C.S. ABU AHMED SALEH

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May 11, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2019

MakeMyTrip India Customer Care's response Dear Abu,

Regret the inconvenience!

In reference to your complained, please note ticket booked was non-refundable under cancellation policy.

Unfortunately, no refund will be applicable as per fare rules.

Regards,
Team- MakeMyTrip Care

Apr 11, 2019

Updated by abuahmed89 Dear Make My Trip care,

Pls. dont create confusion by asking and replying in different way in two forum. On my mail ID your executive has accepted my request and took the matter to reconsider and evaluate again on April 9, 2019, mean time i am getting mail from some consultant (Name: OLEG V. G., designation: sr manager for ICAO / IATA irregulations matters (Asia and Europe) and Aryan engineers Ltd, United Kingdom) who is giving mail reference which i sent to MMT and pressuring me to take back this matter.
This is seriously very disappointing that MMT is now this kind of practice to deal with customer.

Hope to get back my refund money at earliest.
Forwarding you all the communication with MMT through image (screenshot).

With Best Regards,
C.A., C.S. ABU AHMED SALEH

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Comments

supervisor

Apr 9, 2019

To the author C.A., C.S. ABU AHMED SALEH

1. It is unclear from your text, what was a result for yourself
due to the refusal of Makemytrip India operator to reply on your 15 March 2019 request regarding the cancellation of PNR.

2. It is unclear from your text, what do you want.

Nobody has a duty to provide a legal assistance, which you described as "help", without charge,
upon stated in the contract, signed between the passenger and the travel agent.

3. Where is e-ticket - a travel document, which allowed you to use the air carrier flight?
Was e-ticket issued or not?

Please clarify, if you want proceed with your public complaint further at his site.

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail to < aryan(at)vivaldi.net>

supervisor's reply, Apr 10, 2019

Not before.
There are chances to win the dispute for the passenger,
if the passenger has presented the above documents, answered the questions and he has agreed to bear the legal expenses.