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Dear Harish1582
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Maddy001
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that on 21-Feb-16 customer has done three transaction to make Hotel bookings. The first transaction was failed and no amount has been charged. As you also have mentioned that you have entered a wrong OTP. So, without correct OTP there is no possibility to charge from someone’s account. And for other two successful transactions confirmed booking was generated as (NH[protected] & NH[protected]. We request you to please check with your bank to trace the transaction. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that on 21-Feb-16 customer has done three transaction to make Hotel bookings. The first transaction was failed and no amount has been charged. As you also have mentioned that you have entered a wrong OTP. So, without correct OTP there is no possibility to charge from someone’s account. And for other two successful transactions confirmed booking was generated as (NH[protected] & NH[protected]. We request you to please check with your bank to trace the transaction. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
This is regarding the most unethical and unprofessional way of how MMT had dealt with a case due to a technical fault at
their side.
We have made a round trip booking (BLR to CBE and CBE to BLR) via MMT web portal. Due to a technical system failure at MMT
side, the return journey transaction was failed, however the entire amount was deducted from my account (13, 732 Rs).We got
confirmation only for the onward journey. Upon calling MMT customer service, we were advised to perform a new booking for
return journey and the amount will be refunded for the same. We did a separate booking for the return journey and MMT had
refunded the partial amount (Rs 5509) to my account. MMT also confirmed that the onward booking is intact and there
shouldnt be any issues with it.
We didnt think in our wildest dreams that we will face a nightmare with our onward journey as well. Upon arriving at the
airport, we were informed by the airline authorities (JetConnect) that the onward booking details were not reflecting in
their database. We were left stranded and MMT representative told us to purchase the ticket across the counter and the
fare difference will be refunded by MMT. We had to purchase the ticket at an exorbitant price the airport to proceed with the journey. The MMT representative also mentioned that the amount paid across the counter will be refunded as it was a fault at MMT side. As per his advice, we have sent the e-ticket, Iterinary and the receipt of payment to [protected]@makemytrip.com and vishal.[protected]@makemytrip.com but in vain. Till date, there is no progress on the refund process. We have got email communications from makemytrip representatives that the amount will be refunded and we will be using this as a legal document to file a case against these notorious thugs.
The amount to be refunded is inclusive of the onward journey booking made online and the fare difference paid across the counter.
PLEASE NOTE THAT WE WILL PROCEED LEGALLY IF THE MATTER IS NOT SETTLED IN 48 HOURS.
The booking ID is NF[protected].